Privacy Policy

Introduction

This Privacy Policy describes how Jenved Skin Meds and its affiliates collect, use, share, protect, or otherwise process your personal data through our website https://jenved.com (hereinafter referred to as the “Platform”).
Please note that you may browse certain sections of the Platform without registering with us.

We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered here, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product conditions, and agree to be governed by the laws of India including those related to data protection and privacy.
If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This includes but is not limited to:

  • Information provided during registration or use of our Platform such as name, date of birth, address, phone number, and email ID.

  • Identity or address proof documents.

  • Sensitive personal data (collected with your consent), such as bank account details, credit/debit card information, payment instrument details, or biometric data (if used for certain Platform features).

You may choose not to provide specific information by opting out of certain services or features.
We may track user behaviour, preferences, and other activity data on our Platform for analytics and service improvement.

We also collect information related to your transactions on our Platform and those of our partner platforms. When such data is collected directly by third parties, you are governed by their privacy policies. Jenved Skin Meds is not responsible for third-party privacy practices, and we recommend reviewing their policies before sharing any personal data.

If you receive any communication claiming to be from Jenved Skin Meds asking for sensitive data such as bank PINs or passwords, please do not share such information. Report such incidents immediately to law enforcement authorities.

Usage of Information

Your personal data is used to:

  • Provide, maintain, and improve our products and services.

  • Process transactions, assist sellers and partners in order fulfilment.

  • Enhance customer experience and resolve queries.

  • Inform you about new offers, products, and updates (with an opt-out option).

  • Prevent fraud, detect security risks, and ensure compliance with laws.

  • Conduct research, analysis, and marketing campaigns.

Please note that denying specific permissions may limit your access to some features or services.

Sharing of Information

We may share your personal data:

  • Within our group companies, affiliates, and corporate entities to provide you with integrated services and offers.

  • With third-party service providers such as logistics partners, payment gateways, reward program providers, or marketing partners as needed.

  • With law enforcement or government agencies if required by applicable laws or in good faith for compliance, investigation, or security purposes.

Such disclosures are strictly limited to what is necessary for service delivery or legal obligations.

Security Precautions

We implement reasonable security practices to protect your data from unauthorised access, misuse, or loss.
All sensitive data is stored on secure servers, and data transmission is encrypted where applicable.
However, no online transmission is 100% secure; by using the Platform, you accept the inherent risks associated with internet data transfer.
You are responsible for maintaining the confidentiality of your account credentials.

Data Retention and Deletion

You may delete your account through your profile settings or by writing to us using the contact details below.
Deletion of your account will result in the permanent loss of your stored data and access to related services.
We may retain data temporarily to resolve disputes, complete pending shipments, or comply with legal obligations.

Personal data is retained only for as long as necessary for the purpose collected, or as required by law. Some anonymised data may be kept for research or analytical purposes.

Your Rights

You have the right to:

  • Access, correct, or update your personal information directly on the Platform.

  • Withdraw consent for data processing by writing to us at the contact below (subject to legal and operational limitations).

Consent

By using our Platform or providing your personal data, you consent to the collection, use, storage, and sharing of your information as described in this Privacy Policy.
If you provide data about another person, you confirm that you are authorised to do so.

You also consent to being contacted by Jenved Skin Meds and its affiliates via SMS, calls, email, or instant messaging apps for service or marketing purposes.
You may withdraw consent by contacting our Grievance Officer. Please include “Withdrawal of consent for processing personal data” in your email subject line.

Note that withdrawal of consent will not be retrospective and may impact service availability.

Changes to this Privacy Policy

Jenved Skin Meds reserves the right to update this Privacy Policy from time to time. Please check this page periodically for any updates.
We may notify you of significant changes as required by applicable law.