Refund & Return Policy
Last Updated: 15/01/2026
Jenved is a Skin Care & Personal Care Brand, customer safety and product hygiene are our top priorities.
Please read this policy carefully before requesting a return or refund.
1. Eligibility for Returns
Returns are accepted only in the following cases:
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The product received is damaged
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The product received is defective
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The product received is incorrect or different from what was ordered
The return request must be raised within 10 days of delivery.
2. Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns for:
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Opened or used skincare or health products
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Products without original packaging
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Products damaged due to customer misuse
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Products purchased during clearance or special sale events
3. Return Request Process
To request a return, please email us at:
Include the following details:
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Order number
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Clear photos or videos showing the issue
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Reason for return
Our support team will respond within 48 hours.
4. Return Shipping
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Once approved, customers will be provided with return instructions
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Return shipping is free for approved defective, damaged, or incorrect products
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Returns must be shipped using a trackable courier service
5. Refund Process
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After receiving and inspecting the returned product, refunds are processed within 7 business days
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Refunds are issued to the original payment method
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Shipping charges are refunded only if the return is approved due to defect, damage, or incorrect item
6. Replacement Option
If stock is available, customers may choose a replacement instead of a refund.
7. Contact Information
Email: info@jenved.com
For MSME/Udyam correspondence: vipulvadhvania448@gmail.com
Phone: +91 98794 14948
Important Hygiene Notice
For safety and hygiene reasons, opened or used personal care products are not eligible for return unless they are received in damaged, defective, or incorrect condition.